SHIPPING & RETURNS

Return Policy:

Thank you for your purchase from Hamitou Kandora. We strive to ensure that you are satisfied with your purchase. However, if you are not completely satisfied, you may take advantage of our return policy.

Return Conditions:

• You may return unused and undamaged items within 14 days of receiving your order.

• The item must be in the same condition as received, including all labels and packaging.

• Returns must be accompanied by the original purchase receipt or proof of purchase.

Return Process:

1. Contact our customer service at info@hamitoukandora.com to initiate your return and receive a return label (if applicable).

2. Pack the item securely in the original packaging.

3. Include the original purchase receipt in the package.

4. Ship the package to the address provided by our customer service.

Refund:

• Once we receive and inspect your return, we will proceed with refunding the purchase amount.

• The refund will be processed using the same payment method used for the original transaction.

• Please note that it may take several days for the refund to appear in your account, depending on your bank or payment provider's processing time.

For any questions or concerns regarding our return policy, feel free to contact our customer service. We are here to assist you.

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Shipping Policy:

Thank you for choosing Hamitou Kandora. We aim to provide you with a seamless shopping experience, including timely delivery of your orders.

Delivery Timeframe:

• Orders are typically processed and shipped within 3 to 5 business days.

• Delivery times may vary depending on your location and shipping method chosen during checkout.

Free Shipping on Orders Over €50:

• Enjoy free standard shipping on all orders over €50.

• This offer is automatically applied during checkout.

Shipping Methods:

• We offer standard shipping for all orders.

• Expedited shipping options may be available for an additional fee, depending on your location.

Tracking Your Order:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

• You can use this tracking information to monitor the status of your delivery.

Shipping Costs:

• For orders under €50, shipping costs are calculated based on the weight of your order and your shipping address.

• The exact shipping cost will be displayed during the checkout process before you finalize your purchase.

For any further questions or assistance regarding shipping, please don't hesitate to contact our customer service team. We're here to help ensure your order arrives safely and on time.

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