Terms of service

Store Policy:

Thank you for your interest in the policies of Hamitou Kandora. Our store policies are designed to provide clarity and ensure a positive shopping experience for all our customers. Below are the key aspects of our store policy:

1. Return Policy:

• We offer a hassle-free return policy, allowing you to return unused and undamaged items within 14 days of receiving your order. Please refer to our Return Policy section for detailed information.

2. Shipping Policy:

• We strive to deliver your orders promptly. Our standard delivery timeframe is 3 to 5 business days. Additionally, enjoy free shipping on orders over €100. Please refer to our Shipping Policy section for more details.

3. Customer Service:

• Our customer service team is committed to providing exceptional assistance to address any inquiries or concerns you may have. Please feel free to reach out to us for prompt and courteous support.

4. Privacy Policy:

• We value your privacy and are dedicated to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data.

5. Security Policy:

• We prioritize the security of your transactions and employ industry-standard security measures to safeguard your information during online purchases.

6. Terms of Service:

• By using our website and making purchases, you agree to abide by our Terms of Service, which govern the terms and conditions of your interactions with Hamitou Kandora.

For further details regarding our store policy or any specific inquiries, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to ensure a pleasant shopping experience with Hamitou Kandora.

7. Payment Terms

All prices on our website are displayed in euros (€) and are inclusive of VAT.

Accepted Payment Methods

We accept the following payment methods through our secure payment provider Mollie:
  •  iDEAL
  •  Credit and debit cards (Visa, Mastercard, Maestro)
  •  Apple Pay
  •  Bancontact
  •  KBC/CBC Payment Button
  •  Klarna – Pay Later

Payment and Processing
  •  Full payment must be completed before your order is shipped.
  •  All payments are securely processed through Mollie, our certified payment provider.
  •  We do not store any payment information on our servers.
  •  Once your payment has been successfully received, you will automatically receive an order confirmation via email.

Klarna (Pay Later)

If you choose Klarna – Pay Later, you enter into a direct payment agreement with Klarna.
The terms, conditions, and payment deadlines are managed directly by Klarna.
For more information, please visit www.klarna.com.

Refunds

If you are entitled to a refund (for example, due to a return or canceled order),
the amount will be refunded within 5–7 business days using the same payment method you used for your purchase.

Currency

All transactions are processed in euros (€). Any additional bank or conversion fees for international payments are the responsibility of the customer.

8. Contact :

Questions about the Terms of Service should be sent to us at info@hamitoukandora.com
Our contact information is posted below:

Hamitou Kandora
info@hamitoukandora.com
Gorontalostraat 49
1095 TN Amsterdam 
KVK: 89027787
BTW: NL004693362B12